4/29/08 - I met with Jake Bartow for the 1st time for a free consultation and gave him a “retainer” check for $1200 that would be used towards 10 hours of work on our Quickbook Enterprises company file. Gave Jake Bartow our Quickbooks company file.
5/2/08 - Jake Bartow cashes $1200 retainer check.
6/2/08 - Email Jake for status on work. Receive no response.
6/10/08 - Call Jake Bartow’s cell phone and leave a voicemail requesting a call back with status of work. Receive no response.
6/12/08 - Send another email to Jake Bartow requesting a refund since he has been non-responsive to my requests for status on work. Receive email response from Jake within 12 minutes. He admits that he has not done any work on our company file.
7/2/08 - After two requests for a refund, Jake Bartows states that he needs me to sign paperwork in order to receive a refund. States he will send the paperwork to me in the mail when he is “back in the office next week”. As of 8/7/08, no paperwork has been received.
7/14/08 - I request a refund, again, and offer to drive to his office to sign any paperwork needed. Jake Bartow advises that he will refund “3.0 unused retainer hours equaling $360″, even though he has done no work (which he admitted on 6/12/08).
7/15/08 - When I advise that I’m not going to let him keep any money of mine that he did not work for, he counteroffers with a “settlement of $600″.
7/17/08 - I visit Jake Bartow’s office at 3:12pm. The door is locked and the sign appears to be ripped off the door. I call Jake Bartow and leave a message on his voicemail requesting a call back. My call is never returned. Receive an email from Jake Bartow stating that he “will resolve this issue on Monday, or via Express Mail if you are back in Puerto Rico”. As of today, 8/7/08, no further attempt to resolve this issue has been made by Jake Bartow, nor has anything been received via Express Mail (or any type of other mail service).
7/28/08 - Send email to Jake Bartow requesting status of refund.
You can read all of the emails to and from Jake Bartow, here.
The just of it is that Jake Bartow has not done the work that I gave him $1200 to do. It has been over 3 months and he refuses to refund my money.